KPIs (Key Performance Indicators) Overview
In this post will lay out several facets of WiFi KPIs that I plan on diving into in greater detail in the future. I hinted at this already in my mcs_index post.
Intro
Many different areas of business and technical operations use KPIs as feedback for higher order decision makers to know if things are going well or not. In the context of commercial WiFi, the primary goal of KPIs is to find out if a customer is having trouble before a ticket lands on the help desk.
In general KPIs encompass any data relevant to the 802.11 connections. In practice this amounts to mainly RSSI, SNR, Noise Floor, Channel Utilization and throughput.